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ArcSight: Manager – Troubleshooting

ERROR: java.sql.SQLException: Got minus one from a read call

This error occurs when the connection from the manager to the database is not successful.

To fix this error:

1. Check the status of the database using the following command. The status for the ArcSight database should be “OPEN”.

root# su oracle
oracle$ sqlplus / as sysdba
SQL> select instance_name,status from gv$instance;

2. Check the status of the Oracle listener using the following command. The output should include the Start Date and Uptime if it is running.

cd /usr/local/arcsight/db/bin
./arcdbutil lsnrctl status

3. Check the TCP.INVITED_NODES parameter in the “sqlnet.ora” file (/home/oracle/OraHome11g/network/admin/sqlnet.ora). The manager IP address or host name should be included as a valid host in this parameter.


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